Terms and conditions

Biotest UK is a trading division of Biotest Edge UK.

Making A Purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Credit and Debit cards and PayPal payments.

We accept Visa and Mastercard.

We do not charge for any item until it is ready to ship. Backordered items are charged to hold your items, then shipped once the product is available.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Delivery Schedule In normal circumstances orders will be processed straight away. Please allow 7 working days for delivery. Any time or date for delivery by us is given in good faith but is an estimate only and no liability will be accepted for any loss what-so-ever suffered or caused through late delivery or non-delivery. 

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

Money Back Guarantee.

All first-time purchases of any given product are backed by a 100% money-back guarantee:

  1. If for any reason you are dissatisfied with a product, you may return it to BIOTEST within 30 days of your date of purchase for a full refund of the purchase price.
  2. To be eligible for a refund, you must first receive a Return Authorization Notice from Customer Service by calling 800-525-1940. Outside the United States, call 719-473-5500.
  3. All returned items must be received by BIOTEST within 30 days of your date of purchase, and have a printed copy of the Return Authorization Notice inside the package.
  4. Returns will not be processed without a Return Authorization Notice.
  5. Shipping charges are not refundable. The cost of shipping returned products to BIOTEST is the responsibility of the customer.
  6. Books, DVDs, and e-books are not refundable.
  7. Due to extreme manufacturing costs and scarcity, Indigo-3G™ is nonrefundable and only intended for serious, informed users.
  8. If you order two or more units of the same product, the money-back guarantee policy only applies to one opened container, and any remaining unopened containers.
  9. EXAMPLE 1: If you were to purchase 4 bottles of Metabolic Drive® Low Carb chocolate, and only open one bottle, you would be eligible for a refund of the purchase price of all 4 bottles.

    EXAMPLE 2: If you were to purchase 4 bottles of Metabolic Drive® Low Carb chocolate and open two bottles, you would be eligible for a refund of the purchase price of 3 bottles (the first opened bottle and the two that were unopened). The second opened bottle would not be refundable.

Credit Card Security.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption, your card information is not kept in any database in its whole form for additional security, that is to say that if for any reason our website was hacked any card information is rendered useless and unavailable to the perpetrator.

Damages & Shortages
Any damages and shortages must be reported in writing to Biotest Edge UK within 3 days of receipt of goods.
We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control. 
Copyright Notice
The text and graphic content of this Website and FTP sites may be copied, distributed, republished, uploaded, posted or transmitted only under the following conditions:

* Permission is first obtained from Biotest Edge UK.
* The content is used for non-commercial purposes only.
* Copyright information is displayed (Copyright © 1999 ~ 2009, Biotest Edge UK. All Rights Reserved.)
* The content is not modified.

Downloads
Any Biotest Edge UK owned software or other files that are downloaded from this website are considered licensed to you by Biotest Edge UK.

That means that we retain full and complete title to the software and to all of the associated intellectual-property rights. You are not allowed to redistribute or sell this material -- or to reverse-engineer, disassemble or otherwise convert it to any other form that people can use.

Third-Party Links

We sometimes provide access to other websites from our sites for your convenience. The information, products or services available on these websites is provided by third parties over which Biotest Edge UK has no control. We provide no guarantee or warranty as to any of such information, products or services. If you decide to visit any of these sites, you do so at your own risk and responsibility. Links or the appearance of any marks or references to Biotest Edge UK do not imply any sponsorship or endorsement of the third-party or any information, products or services appearing on such site. Check the Uniform Resource Locator (URL) address provided in your browser to see if you are still in a Biotest Edge UK-operated site or have moved to another site. We reserve the right to terminate any link at any time.

Submitted Material

All remarks, suggestions, ideas, graphics, or other information that you communicate to Biotest Edge UK through this site (other than information we promise to protect under our Privacy Policy), becomes and remains the property of Biotest Edge UK.

You acknowledge that you are responsible for any submission you make -- in other words, you acknowledge that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Limitation of Liability

BIOTEST WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ITS SITES OR ANY SOFTWARE OR OTHER FILES DOWNLOADED FROM ITS SITES.
THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY...

* USE OF (OR INABILITY TO USE) THE SITES
* USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU
* HYPERLINK FROM OUR SITES
* FAILURE OF PERFORMANCE
* ERROR
* OMISSION
* INTERRUPTION
* DEFECT
* DELAY IN OPERATION OR TRANSMISSION
* COMPUTER VIRUS
* LINE FAILURE

Jurisdiction

These Terms and Conditions, and the agreement they create, shall be governed by and interpreted according to the laws of the United Kingdom.
Biotest Edge UK may modify these Terms and Conditions, and the agreement they create, at any time, simply by updating this posting without notice to you. 

Privacy Policy.
Biotest Edge UK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes 
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Using Information.

Biotest Edge UK may use the company and/or personal information that it collects to:

1. Personalize the look and feel of its websites to better meet your needs.
2. Notify you directly of third-party products or services that might be of use or interest to you.
3. Notify you of any unusual usage patterns or attempted unauthorized access to your personalized ordering site and order guides.
4. Survey you in an attempt to improve our websites, customer service or our business.
5. Analyze general traffic patterns throughout our websites.
Securing Information

1. Biotest Edge UK will not share personal or company information with third parties without first obtaining your express consent, unless we are required to do so by law.
2. Biotest Edge UK restricts employee access to personal information to those employees that legitimately require access in order to complete business transactions.
3. Biotest Edge UK will take reasonable precautions to protect your personal and company information from loss, miss-use, unauthorized access, disclosure, unauthorized alteration, destruction or other malfeasance.

Reviewing, Changing and Correcting Personal Information

You are encouraged to review, correct or update your personal and company information at any time by contacting Biotest Edge UK. You can initiate this review by using the Contact Us Form located on this website.

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