All first-time purchases of any given product are backed by a 100% money-back guarantee:
- If for any reason you are dissatisfied with a product, you may return it to Biotest UK within 30 days of your date of purchase for a full refund of the purchase price.
- To be eligible for a refund, you must first receive a Return Authorisation Notice from Customer Service by calling 800-525-1940. Outside the United States, call 719-473-5500.
- All returned items must be received by Biotest UK within 30 days of your date of purchase, and have a printed copy of the Return Authorisation Notice inside the package.
- Returns will not be processed without a Return Authorisation Notice.
- Shipping charges are not refundable. The cost of shipping returned products to Biotest UK is the responsibility of the customer.
- Books, DVDs, and e-books are not refundable.
- Due to extreme manufacturing costs and scarcity, Indigo-3G™ is nonrefundable and only intended for serious, informed users.
- If you order two or more units of the same product, the money-back guarantee policy only applies to one opened container, and any remaining unopened containers.
EXAMPLE 1: If you were to purchase 4 bottles of Metabolic Drive® Low Carb chocolate, and only open one bottle, you would be eligible for a refund of the purchase price of all 4 bottles.
EXAMPLE 2: If you were to purchase 4 bottles of Metabolic Drive® Low Carb chocolate and open two bottles, you would be eligible for a refund of the purchase price of 3 bottles (the first opened bottle and the two that were unopened). The second opened bottle would not be refundable.